Hand dialing phone with offline conversion tracking icons hovering above

Is your business leveraging offline conversion tracking to enhance your digital marketing strategy? If any of your brand’s revenue results from transactions that occur over the phone, through online chat, or from a form submission like a quote request or appointment booking, and you’re not using offline conversion tracking, you are likely missing out on crucial insights. This missing data could be costing your brand millions of dollars annually. Let’s delve into some commonly asked questions about offline conversion tracking and explore how it can transform your brand’s digital marketing success.

What is offline conversion tracking?

Offline conversion tracking enables brands to connect offline activities, such as phone calls or sales appointments , to online interactions that customers have had with your brand.

What is the value of offline conversion tracking?

When we have more data, we can make more informed business decisions. Here are some of the ways that tracking offline conversions provides brands with valuable business insights:

Highlights Product Performance

While some products convert well online, others are better suited for offline transactions, such as custom orders, large orders, or high-ticket items. Customers often feel more comfortable working with a sales representative for these types of purchases. As a result, it’s not uncommon for brands to see different products purchased offline versus online. These offline products could be contributing significantly to your brand’s bottom line, yet their impact might be invisible in your online analytics data. Without identifying the role of these high-converting offline products, brands often misallocate ad spend, potentially pulling back on promoting these products.

For example, we have seen clients traditionally pull back on a keyword, campaign, or product based on online conversion data alone. After incorporating offline conversion tracking data, they discovered that these same ads were converting at a ROAS over 300% higher than originally thought. Without accounting for offline conversions, they would have moved away from advertising these highly profitable products.

Ignoring the impact of offline conversions often means brands aren’t spending enough on top-performing products due to missing supportive data. Accurately identifying high-performing products that might be overlooked with online-only tracking is a significant benefit of implementing offline conversion tracking, allowing you to scale your brand profitably.

Supports Initiatives to Increase Average Order Value

Large ticket items and bulk orders are typically purchased offline. Having the necessary data to lead more customers down this purchase path can increase your brand’s average order value. Optimizing for large purchases should be a key part of your marketing strategy, and insights into these offline conversions are critical for accurately aligning your advertising efforts.

Promotes a Better Understanding of Your Customer Journey

Another significant benefit of offline conversion tracking is that it provides a holistic view of the customer journey, allowing your team to focus marketing and development efforts on optimizing that path. If your tracking implementation only follows your customer’s online activity without capturing the completion of an offline purchase, you miss a large and valuable piece of their customer story. Offline conversion tracking enables your team to see the bigger picture and allocate spend accordingly.

Is offline conversion tracking right for you?

Many businesses can benefit from implementing offline conversion tracking. For example, brands with brick-and-mortar locations that rely on customers pre-booking appointments online to make purchases in-store can now track how online interactions led to those in-store conversions.  Lead generation businesses that rely on online form conversions where a sales team then follows up with the customer to complete the purchase or subscription can gain insights into the complete sales journey. Custom orders placed over the phone, free trials that convert into paid memberships, B2B and wholesale transactions involving sales personnel, and purchases made through online chat associates are all scenarios where offline conversion tracking is invaluable. Additionally, businesses that sell services with a longer offline sales qualification process or purchase funnel can also see significant advantages from this type of tracking method.

By bridging the gap between online engagement and offline sales, businesses can optimize their marketing strategies for high returns and enhance their overall customer experience.

Think offline conversion tracking could be valuable for your brand’s digital strategy, but not sure where to start?

Reach out to our team to learn more about how our analytics experts and our proprietary offline conversion tracking tools can revolutionize your offline tracking efforts.

The ROI Revolution Offline Conversion Tracker Advantage

For brands that are a good fit, ROI Revolution has consistently seen year-over-year revenue growth of 15-20% after implementing offline conversion tracking. The comprehensive conversion data across all scopes in GA4 and Google Ads provided by our proprietary Offline Conversion Tracker tool has empowered our clients to make smarter digital advertising decisions and has enabled our paid media teams to optimize advertising campaigns more effectively.

Don’t miss out on the opportunity to unlock your brand’s full potential. Reach out to our team today to discover how offline conversion tracking can drive significant growth and profitability for your business. Let’s start transforming your digital marketing strategy together.

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